Friend Finder

General Affiliate Questions:

What is FriendFinder?
FriendFinder is a personals network of 16 different sites that caters to all kinds of people, interests, and desires -- with over 8 million active members worldwide (and growing every day!). FriendFinder has been a leader in online personals since 1996, making us one of the oldest and most established of its kind on the Internet.

What is FriendFinder's affiliate program?
FriendFinder's affiliate program is an easy-to-join system that enables Webmasters to earn monthly paychecks by promoting one or more of the sites within our diverse network.

How much will I earn?
Our affiliate program is the HIGHEST PAYING ANYWHERE, with many affiliates making 75 cents per click or up to 100% of every premium membership. Our monthly payout is over $500,000, with some of our best affiliates making over $30,000 per month. So the amount you earn is up to you, the more traffic you send, the more money you will make.

Does it cost anything to become an affiliate?
No. It costs absolutely nothing to become an affiliate. In fact you can start earning money almost immediately, because it takes just a few minutes to sign up, and only a bit longer to put our banner or descriptive text link onto your web page.

Does my site qualify for your Partner programs?
As long as you have a site that does not contain or promote illegal activity or materials, you are welcome to become one of our Affiliate Partners. We have no minimum traffic level for you to worry about.

What is the difference between the Click-through, Per Member, and Percentage Affiliate programs?
We have different rates and programs for each of our sites. The details are listed on each site.

1. The click-through program pays you a variable number of cents per unique click-through depending upon which site you're promoting and the quality of traffic you send from your site to ours.

2. The per member program pays you a fixed amount for each person who signs up for a free membership.

3. The percentage program pays you a percentage of initial premium membership fees plus a bonus for each free signup.

What does it mean to co-brand a site?
FriendFinder provides its affiliates the opportunity to "co-brand" their site. This means that when one of your viewers clicks one of our banners, they'll end up on a FriendFinder site, but they'll see your prominently placed logo and site name. This bolsters your credibility as a legitimate service, not just another fly-by-night Internet business.

Can I earn money by referring other websites to sign up under my account?
The broker program allows you to refer other webmasters to our affiliate programs. When a webmaster uses your link to signup to advertise FriendFinder, we will pay you 50% of the first $200 in commissions that we pay your referral affiliates, and 10% thereafter. Please note: if you're currently part of our affiliate program, a broker account is automatically created for you.

Do you accept non-English traffic?
Yes, we host a variety of foreign sites including:

Asia Friendfinder - Chinese personals
Filipino Friendfinder - Tagalog personals
Korean Friendfinder - Korean personals
German Friendfinder - German personals
French Friendfinder - French personals
Italian Friendfinder - Italian personals
Amigos.com - Spanish/Portuguese personals

I wish to join the affiliate program but my country is not listed in the drop down menu. What do I do?
Due to past negative experiences with affiliates from certain countries, affiliates from those countries not listed on the affiliate sign up page will not be able to join our affiliate program.

My Affiliate Account:

How do I check on the number of clicks and/or sign-ups I have sent?
All stats are updated daily and can be checked online. Your stats page will reflect the progress of your account as well as give you information regarding payment status. We have also added graphs on the stats page to help you view your performance trends and earnings in a snap!

How do I post a banner on my site?
To post a banner on your web site please follow these steps:
1. Go to the site you are affiliated with.
2. Click on the "affiliates" page link at the top of the page.
3. Log in to your affiliate account.
4. Click one of the "banners" links in the list of programs.
5. Copy the link in the boxes under the banner(s) you like and paste it directly onto your web page. you do not need to save the banners to your computer.

Can I put up your banners on multiple sites?
Yes, we encourage affiliates to promote the same provided link on as many pages and/or sites as you would like. The more banners you put up the more money you make!

Can I use the same affiliate ID number for different FriendFinder sites, or do I need to sign up as an affiliate for each of your sites?
If you want to promote more than one FriendFinder site, all you'll need is your global partner ID. Click on the "View All Programs" link in the navbar to find out more about all of our sites.

How do I permanently terminate my affiliate account?
If you want to remove your affiliate account from our database, please send us an email with "Remove" in the subject and include the following information: your affiliate ID number, company name, name, and the specific FriendFinder site you are affiliated with.

Checks and Payments:

How much money do I have to earn before I am eligible to receive a check?
All affiliates must meet a $50 threshold requirement minimum worth of commissions in order to receive a check. If you do not meet the threshold, your profit for that month will simply roll over to your next month's earnings. Ultimately, you'll get paid for all your work.

When will I get paid?
Gemisys, our third-party check vendor, will cut checks and mail them directly to you twice a month. Please refer to the "Webmaster Notes" section on your stats page for updates on your check processing status.

Thank You!

My account was converted to a percentage payout. Why?
It is stated on our affiliate agreement that if your traffic produces less than 1 free signup in 20 visitors, or 1 paying membership in 25 free signups, your account may be converted retroactively to a "percentage payout" account. Affiliates not meeting these ratios will be converted at the end of each month. By taking these measures we ensure it will be a win-win for both parties involved.

I had money in my account before I was converted, and now it is gone. Do I still get it?
Once your account is converted, your traffic is recalculated under the new payout. The previous amount in your balance is adjusted to reflect what is earned under the new payout.

I have not received one of my checks posted on my stats page. What should I do?
If you have not received a check, please first verify that the address you entered during enrollment is correct and then email our Affiliate Team. Please be sure to include your affiliate ID number, the site you are affiliated with, the month and the amount of the check in question, and we will get back to you as soon as possible.

What do I do if I receive a check with the incorrect information on it?
First, you will need to send the check back to:

FriendFinder Inc.
Attn: Affiliate Marketing Department
445 Sherman Ave. Ste. T
Palo Alto, CA. 94306

Secondly, send an email to our Affiliate Team to request a new check. Please be sure to edit your contact information so we can reissue a check with the correct information. You can expect to receive a new check within a few weeks.

I need to send in a W-9 form in order to get paid?
If you are a United States resident or company and will earn at least $600 in commissions (as an affiliate) by the end of the year, you must send us a completed W-9 form. U.S. corporations do not need to send in a W-9 form. To download a copy of the W-9 form, please go to the Internal Revenue Service Website and fax it to +1 650 324 9379

If I have more than one affiliate account, can you combine my checks into one?
Yes, you will receive a consolidated check for each of your payable affiliate accounts.

Can I have my checks deposited directly into my account?
No, we are not able to offer any special delivery or direct deposits for monthly payments at this time.

My Statistics Page:

How do I access my statistics page?
To access your stats page please follow these steps:

1. Go to the site you are affiliated with.
2. Click on the "affiliates" page link at the top of the page.
3. Click on the "view reports" link and sign into your account using your affiliate ID number and password.

How do I change the information in my profile?
To edit your contact information you have entered during enrollment, including payment information, please:

1. Sign into your stats page.
2. Click on the "edit" icon just to the right of your contact information.
3. Once you have made the appropriate adjustments be sure to click on the "Click to Update Info" button at the bottom of the page.

To ensure that the information on your check is correct and sent to your current address, please make all changes before the first of the month.

If I forgot my password or affiliate ID number, what do I do?
To receive your password or affiliate ID number, you'll need to email our Affiliate Marketing Team and provide as much of the following information as possible: your affiliate ID number, company name, the site you are affiliated with, and the contact information of the person who signed up to become an affiliate.

How often is my statistics page updated?
We update your stats page daily. Please note, your stats are not real time and will not reflect new members immediately. However, we are currently developing real time credit card processing software which will allow you to keep better track of your orders and earnings.

How long does it take for new free members to show up on my stats page?
Before you receive credit for users that join as free members, their memberships must first be approved. This basic screening process takes about 1 to 2 business days.

It appears that not all of my orders are showing on my stats page. What happened?
All orders must be approved before they will show up on your stats and you are given credit. Expect some of these orders to not be approved due to any of the following reasons:

1. The credit card number supplied was incomplete, invalid, or not accepted.
2. There was a typo on the order form.
3. The credit card order was denied.
4. The credit card was reported as lost or stolen.
5. The order was a duplicate.

What is the difference between "# Orders" and "# Members" columns, on my stats page?
The "# Orders" column tracks how many people have come from your site and signed up as a paying member. The "# Members" column tracks the people who have signed up as free members.

How does FriendFinder track visitors from my site?
When you sign-up as an affiliate you'll be given a unique affiliate ID, which is the same as the number at the end of your tracking URL that you use to link to our site. We use this ID to tell us where a referral has come from in order to credit that account ID accordingly. If you forget to include your ID in a referral URL, there is no way to be accurately credit your account, and you will not be paid for that portion of your traffic.

Spam:

What forms of promotion can I use?
The majority of our affiliates promote FriendFinder by placing our banners on their sites, but you may also join chat rooms, online clubs, etc. We strongly encourage you to remember chat room rules- it is better to simply talk about the benefits of meeting people on our site instead of just posting a URL. Please review our spam policy within our Affiliate Agreement.

I just logged into my account and it was banned. Why?
FriendFinder does not condone cheating or spamming of any nature. Any accounts suspected of cheating or reported for spamming are immediately banned and all payment voided. Extreme steps must be taken to protect our company and legitimate affiliates. Typical affiliate causes include:

1. People emailing us that your affiliate ID was used in spamming activities.
2. Creation of fake accounts.
3. High chargeback rates (7% or greater).
4. Other inappropriate actions.

What is considered spam?
Spam is considered to be any attempt to deliver unsolicited bulk mail over the Internet. Almost all spam is commercial advertising. Potential target lists are created by scanning Usenet postings, stealing Internet mailing lists, or searching the Web for addresses. Such information is gathered with automated searches to retrieve email addresses for spamming.

Do you allow blind links?
Yes, you may send traffic any way you like, blind text links, thumbnail links, or you can use our proven banner, and text links.

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